Faqs
ORDER
You will receive an email confirmation on your purchase and be provided with an Order Number. The order will be processed within 2 business days upon payment verification, and an email with the tracking details will be sent once the order is successfully shipped. Your order status can be checked by logging in to your bajusejuk.com account.
You can track the order delivery status here.
*Shipment tracking number can be found via your account dashboard. Alternatively, you can contact us should you fail to get your tracking number.
No changes can be made once an order has been placed. We highly recommend that you review your order before proceeding to checkout.
Yes, you can request for order cancellation but it will be subject to the discretion of our team, depending on your cancellation reason (e.g.: duplicated order).
Kindly drop an email at onlinesales.bsb@gmail.com with the following details for us to process your request.
– Order Number:
– Email Address:
– Contact Number:
– Reason of cancellation:
PAYMENT
We accept VISA & MASTERCARD credit/debit cards, QR Pay and more via our payment gateway service providers. A full list of payment method options will be displayed upon checking out.
No, we do not facilitate COD service at the moment.
We advise you to quickly reach out to our customer service team at onlinesales.bsb@gmail.com and we will investigate with our finance department. Please be sure to supply us with the below details in the email:
– Email address:
– Contact Number:
– Payment Transaction ID:
– Date of Transaction:
note: Transaction ID can be obtained from the email notification sent by our payment gateway system upon successful transaction.
Drop us an email at onlinesales.bsb@gmail.com with your order and contact details, and we will generate an e-invoice for your perusal.
SHIPPING & TRACKING
You may either choose Poslaju or JNT service for local shipment within Malaysia. For international delivery (outside Malaysia), only DHL Express is available. Note: the availability may vary depending on the service coverage area by respective partners.
Once your payment has been verified, we will process and ship your order within 2 business days. Orders made after 9AM will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
All local and international delivery fees will be automatically calculated based on the parcel’s weight/dimension and your shipping country during checkout.
It will take approximately 3 – 5 business days from the order shipped date, for local delivery (West Malaysia) and 5 – 7 business days for Sabah and Sarawak. For international orders, the delivery time frame is subjected to the courier service provider, country of destination as well as customs clearance. The estimated delivery time frame is between 7 – 10 business days.
You can track the order delivery status here.
In this instance, your order may not be processed yet. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 2 business days.
It may take up to 24 hours for our delivery partners to update the details of your parcel upon its pick-up. We appreciate your patience and you should expect your package to arrive within the estimated time frame. Kindly drop us an email with your order and tracking numbers to onlinesales.bsb@gmail.com in the event where the tracking details are not updated for more than 24 hours and our team will investigate further.
You may check with our customer service on the status of your order. No changes can be made to the delivery details once the items are processed/shipped.
Our delivery partners will make 3 delivery attempts, or a note will be left at your doorstep if there’s no one around during the delivery. You may contact them directly to check the status of the parcel or to arrange a self-pickup at their facility.
In the case of a failed delivery, our customer service team will drop you an email to notify and advise further for a re-delivery arrangement. Additional charges on postage may be imposed for us to arrange a second delivery.
Yes, you may use your office address as your delivery destination. Be sure to provide us with your full name, department and building name/floor to ensure the delivery is made accurately.
Unfortunately, no, we are unable to deliver to P.O. boxes.
INTERNATIONAL DELIVERIES - DUTIES & TAXES
All International shipments will be facilitated by DHL Express.
All shipping fees are calculated at checkout and will be based on the parcel weight/dimension as well as the delivery address/country.
All international deliveries may be subjected to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country of destination and you will be responsible for paying any additional charges for customs clearance. bajusejuk.com cannot control and is not responsible for any duties applied to your package. You should contact your local customs office for the fee calculations.
RETURNS & REFUNDS
Yes, you can. Kindly submit a request to our customer service representative at onlinesales.bsb@gmail.com and our agent will assist you in the process to return and refund. Please view our return policy on the type of items and conditions eligible for returns.
You may refer to our Returns Policy for the type of purchases which are not eligible for returns.
At the moment, this same policy does not apply for international orders.
We would only accept exchanges if the item/size received are different from the original order, and we will be fully liable for the shipping cost.
The refund procedure shall be started by bajusejuk.com within 14 Days as when the returned goods have been received by bajusejuk.com. After checking that the return has been correctly exercised and that the returned products are accepted, an email will be sent to you notifying that your store credit has been processed.
*Please note that all late refund requests will not be entertained and the decision made by the company is final and not subject for further appeal.
Kindly send a return request to onlinesales.bsb@gmail.com for the return arrangement. Our customer service representative will attend to your request.
Once we have accept your refund item request, the refund will be immediately processed and will take up within 7-14 working days to reflect in your account.
